Basis Beroepsvaardigheid: Klantgerichtheid
Klantgerichtheid is de vaardigheid om de behoeften en verwachtingen van de klant te begrijpen en daar proactief op in te spelen. Het gaat om het bieden van een uitstekende service en het streven naar tevredenheid van alle belanghebbenden. Deze badge representeert een in het werkveld getoonde beheersing van klantgerichtheid binnen het vakgebied van de ontvanger
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